Terms of use
Sets out the basics of holding an account: who can register, what conduct is expected and when we may close a profile. Everything on this page builds on it.
Everything that governs your account sits on this page: how we draft our terms, which rules apply when you register from Pakistan, and how cashier clauses work across...
Our legal terms are written in plain English and published before any account feature goes live, so you can read what applies to you without asking our desk to translate it. Access depends on where you are: we serve supported regions, and where local law permits we open accounts for people registering from Pakistan. Nothing on this site overrides the law of
your own jurisdiction, and if a clause here conflicts with a binding local requirement, that local requirement wins. Cashier sections name the rails we settle through — JazzCash, Easypaisa, SadaPay, NayaPay and Raast — and state when a transfer can be reversed. We date every amendment, publish the previous wording beside it, and show you a notice inside your account before a
change takes effect for you.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
You should not have to take our word for anything written here. Every clause is dated, versioned and paired with the wording it replaced, and your account shows the exact revision attached...
Each amendment carries the date it took effect and the wording it replaced, so you can compare versions side by side without asking us to send an older copy.
Your account keeps the revision you accepted when you registered. When a newer version is published, the change notice appears in your messages before it applies to you.
Cashier clauses list JazzCash, Easypaisa, SadaPay, NayaPay and Raast by name, with the clearing window and the point at which a transfer is treated as final.
Sign-in uses a password plus a one-time code, sessions expire when you close the tab, and a device change triggers a fresh check before the session is allowed through.
Clauses are written in everyday English rather than dense legal phrasing, and a short summary sits above each long section so you can find the point you need quickly.
Questions about wording go to a named desk with published hours, so you always know when to expect a reply and which agent is handling your case.
This page is one of several that govern your account, and they are written to agree with each other. Where a sibling policy covers something at length, we say so plainly here...
Sets out the basics of holding an account: who can register, what conduct is expected and when we may close a profile. Everything on this page builds on it.
Covers transfers across JazzCash, Easypaisa, SadaPay, NayaPay and Raast, including name-matching rules, clearing windows and the steps taken when a rail is briefly unavailable.
Explains what account data we hold, why verification files are kept and how long records stay on file after an account is closed permanently.
Describes sign-in codes, device checks and how a suspected takeover is handled, including how quickly a session is frozen and what you send to reopen it.
Governs any credit attached to your profile, stating which play-through conditions apply and how that credit clears before it can be withdrawn from your balance.
Lists the regions we serve, what happens when local law permits or restricts access, and why we ask you to confirm your location at registration and after a long absence.
Shows how to raise a dispute, the evidence we ask for, the order in which a claim is assessed and the timeframe for a written outcome.
Our policy pages share one layout, so you always know where to look. Each page opens with a short summary, then the full clause beneath it...
Every page begins with a plain-language summary of the clause below, so you can decide whether the long text is worth reading in full.
The complete wording sits directly under the summary, numbered so you can quote a section heading when you message our desk about it.
A dated list at the foot of each page records every amendment, what changed and when the new wording started applying to accounts in supported regions.
A fixed strip links to the sibling policies, so you can move from cashier terms to the privacy clause without returning to the head of the page.
Each page states which regions the clause covers and flags any part that applies differently where local law permits a variation in your area.
Pages render cleanly on a phone and print without the navigation, which helps if you want to keep a dated copy of the terms you accepted.